Director, Advancement Services and Individual Giving

Salary Range: $120,000.00 to $134,000.00, Annually

The Director, Advancement Services and Individual Giving position will transform and shape the operational direction of the department, develop systems and procedures, and manage software applications and processes that will help identify new funding prospects. The Director will devise and direct a comprehensive individual giving program to enhance the donor experience at TWC aiming to increase support, improve retention and engage alumni, board members, institutional funders. In coordination with the Chief Advancement Officer and Special Advisor, the Director will serve as a representative for the advancement team at inter-departmental meetings, with external constituents and during negotiations with contractors and vendors to help ensure the team meets its annual revenue goals. Responsibilities also include directing staff, orchestrating donor events, planning and executing alumni activities and managing the department’s calendar of communications. The Director will work with the President, Chief of Staff and Managing Director, and/or the Executive Director of Workforce Readiness and Programs to cultivate and solicit major gifts from individuals, corporations, and institutions as strategically necessary.

TWC is a majority remote organization: for most employees, employment with TWC will not be contingent on physical presence in an office space. TWC does have some physical space in Washington, D.C. and the individual in this role would be expected to work in-person as and when the need arises. 

Essential Functions

Strategic Planning and Fundraising

  • Design, manage and execute a comprehensive plan for the annual fund and direct marketing programs aimed at individuals including alumni and friends of TWC.
  • Identify and execute a wide range of donor engagement and volunteer activities and tactics to cultivate a positive donor experience with TWC.
  • Research and identify prospects with greater capacity when engaging with donors and help manage the segmentations of donors in the CRM for further evaluation.
  • Create matching gifts program and develop strategies to increase alumni giving participation.
  • Assess and revise current giving campaigns and stewardship tactics such as acknowledgements and appeal letters to be sure each encourages engagement and renewed support.
  • Research and plan for the establishment of a planned giving program.
  • Supervise and mentor a Senior Alumni Manager and a Development Coordinator who support the execution of the department’s approved plans and tasks.

Operations & Reporting

  • Collaborate with IT staff and oversee the build out and system adjustments for the team in Salesforce. 
  • Enhance the online donation form functionality and features to upsell donations and create a better experience for donors.
  • Assess and revise gift processing systems and protocols which includes the upkeep of constituent records, portfolio assignments, donor recognition and acknowledgement systems. 
  • Streamline and govern the department’s processes to track third party payment systems, accurately create new records, dedupe records and timely follow through on donor inquiries/requests.
  • Assist in the design of daily, weekly, monthly, and quarterly reporting and dashboards to help keep the team informed of donor deliverables and the need to adjust strategies as appropriate.
  • When necessary, develop surveys and tools to help evaluate progress and donor feedback.

Communications 

  • Create content for online appeals and campaign pages to help educate potential donors about the importance of supporting TWC.
  • Update donation pages, monitor links and payment gateways to be sure their functioning properly.
  • Develop and structure a calendar of seasonal digital appeals and solicitations around appropriate milestones and peak times for charitable giving.
  • In conjunction with the Chief Advancement Officer and Special Advisor, collaborate with Communications and Marketing to develop collateral materials such as pitch decks, proposals, impact reports, donor feature stories and other donor correspondence.
  • Direct the acknowledgement process to make sure donors are thanked and receipted in a timely manner.

Events

  • Assist in the reimagining of donor events and volunteer engagement; oversee staff executing on event production and registration. 
  • Collaborate with Communications and Marketing staff to develop attractive invitations, volunteer materials, partnership recognition and sponsorship materials.
  • Oversee the pre-event registration processes and post-event follow up to ensure a smooth seamless experience for all constituencies.
  • Develop systems to track pledges, event sponsorships/revenue and guests' participation.
  • Travel as necessary to orchestrate salon events that bring together benefactors, prospects and students/learners. 

Required Education and Experience

An equivalent combination of education, training, and experience will be considered:

  • Bachelor's Degree in communication, direct marketing, business, non-profit management, or another relevant field. 
  • A minimum of seven years of management work experience in a fast-paced, high-volume fundraising and non-profit environment. 
  • Demonstrated experience in fundraising, meeting ambitious annual targets in previous positions.

Competencies Required to Perform the Job Successfully

  • Leads/develops/empowers people, develops relationships, inspires trust
  • Effectively executes organizational priorities
  • Cross-functional Capacity
  • Strategic Operational Thinking
  • Analytical Thinking/Problem Solving
  • Self-Awareness
  • Change Management
  • Customer Satisfaction

Knowledge, Skills and Abilities

  • Solid understanding of the foundational principles of individual giving at all levels; experience personally successfully securing contributions and gifts is a plus.
  • Excellent verbal, written, and presentation skills, with an ability to craft and present effective solicitations, draft professional correspondence, and convey complex ideas succinctly.
  • Mastery of Salesforce, Raiser’s Edge and/or other fundraising database management software; comfort using these tools for prospect/donor research and moves management.
  • Ability to work effectively within a team.
  • Ability to launch a new, first-time position while taking direction and following guidelines outlined by Chief Advancement Officer.
  • Exceptional ability to multi-task and adapt flexibly to shifting priorities and projects.
  • Strong attention to detail and standardizing procedures.
  • Diplomacy and ability to interact confidently with high-level officials and earn their trust.
  • Ability to maintain confidentiality and to exercise good judgment.
  • Experience working with alumni in a non-profit or university setting is preferred but not required.

Supervisory Responsibility

  • This position supervises a Senior Manager of Alumni Engagement and a Development Coordinator.

The Washington Center's Values

Guiding our mission work in every regard – internally and externally:

  • Equity & Inclusion
  • Learning
  • Connection & Collaboration
  • Integrity
  • Impact

Equipment Used to Perform the Job 

May be representative but not all inclusive of those commonly associated with this position:

  • Cloud-based technologies
  • Standard office equipment, including a computer, job-related software and printer

Physical Abilities 

Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job.

Application Instructions

To apply to this position, please do so via our online application form

This job description no way states or implies that these are the only duties performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws. 

The Washington Center is an Equal Opportunity Employer. It is TWC's policy to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate. 

The Washington Center stands in solidarity with all marginalized communities. We believe communities are strengthened by the inclusion of and equity for all people. Racism, hate, and violence have no place in our society, and we condemn all such acts. We are committed to becoming an anti-racist and anti-hate organization. 

We commit to continuously striving for diversity, equity and inclusion through ongoing education, reflection, and awareness. As an organization nearing five decades in existence, we recognize we have work to do. At The Washington Center, each person brings unique and varied lived experiences which inform our thoughts, actions, and decision-making processes. We aim to create an inclusive, safe environment for our staff, students, and all stakeholders, where everyone’s differences are honored, every perspective is valued, and everyone is safe to bring forth their authentic selves.