Director, Programs

Salary Range: $80,000.00 To 90,000.00, Annually

The Director of Programs at The Washington Center provides leadership and supervision to the Programs team who manage and facilitate a host of integral TWC short and long-term programs. The Director of Programs will leverage a deep understanding of learning, experience design, program management, and workforce readiness to refine, improve, and innovate existing programs. In addition, the Director will collaborate with a cross functional group to design and implement new programs. The director will guide a team of Program Managers responsible for delivering programs and advising participants, and will oversee programmatic activities, events, and sessions. In addition, the Director will manage and provide regular training and development opportunities for staff and will support staff through their program implementation and management processes. 

TWC is a majority remote organization: for most employees, employment with TWC will not be contingent on physical presence in an office space. However, TWC does have some physical space in Washington, D.C. and the individual in this role will be expected to work in Washington DC regularly (once or twice a week on average). 

Essential Functions

Program Management

  • Manage the implementation and delivery of multiple TWC Internship and short-term programs by ensuring a high-quality participant experience.
  • Supervise Program Managers as they design all program activities, sessions, events, learning opportunities, assignments and other program components. 
  • Collaborate with the Office of Employer Relations to ensure a seamless transition into internships and short-term programs. 
  • Collaborate with other participant-facing departments to deliver an integrated participant experience that focuses on career and workforce readiness, participant support, community building and when applicable, immersion in Washington DC.
  • Supervise and refine all program and internship-related conduct issues in collaboration with the Directors of Employer Relations and Housing and Community Life. 
  • Collaborate with program innovation design group to implement and assess new programs. 
  • Work with program coordinator to manage all aspects of academic options including evening courses, learning outcomes objectives, and academic rigor, as well as relevant fit with the needs of our partner campuses, course delivery and logistics.
  • Ensure the incorporation of concepts of diversity, equity, and inclusion, as well as other key organizational values, into program delivery, planning and execution.

Assessment and Evaluation

  • Collaborate with the Executive Director of Workforce Readiness and Programs to develop and implement a targeted and adaptable assessments strategy for all programs. 
  • Utilize all available data to ensure quality delivery of all programs and program components.
  • Make appropriate program revisions based on collected data and best practices. 
  • Continuously evaluate program policies and protocols and make proper revisions based on best practices and participant feedback. 

Staff Management and Development

  • Supervise all Program Managers as well as the Program Coordinator who is responsible for delivering and supporting programs.
  • Oversee the training and development of the Programs team members through continuous education, trainings, and retreats on topics such as: workforce trends and strategies, supporting participants from marginalized backgrounds and advising techniques. 
  • Manage all program budgets, timelines and reporting.
  • Take on additional duties on behalf of the Executive Director of Workforce Readiness and Programs as needed.

Required Education and Experience

An equivalent combination of education, training, and experience will be considered:

  • Master’s degree in a related field
  • 5-7 years of experience in working with college students, career development/readiness, workforce development, college-to-career pipelines or other related fields
  • Experience with managing and leading a high-functioning team required
  • At least 2 years of program management experience

Preferred Education/Qualifications and Experience

  • Learning Management System experience is preferred
  • Experience working with Internship Programs is preferred
  • Experience and/or program design is preferred

Competencies Required to Perform the Job Successfully

  • Leads/develops/empowers people, develops relationships, inspires trust
  • Effectively executes organizational priorities
  • Cross-functional Capacity
  • Strategic Operational Thinking
  • Analytical Thinking/Problem Solving
  • Self-Awareness
  • Change Management
  • Customer Satisfaction

Knowledge, Skills and Abilities

  • Knowledge of the workforce (especially in the DMV area), the Future of Work, and continuing education programs is highly desirable. 
  • Knowledge of high impact learning practices in relation to college student development. 
  • Provide excellent and timely service to stakeholders.
  • Excellent writing and editing skills required for the preparation of documents and email communications

Supervisory Responsibility

  • This position directly supervises team leaders and indirectly supervises a team of 7 staff members. 

The Washington Center’s Values

Values which guide our mission work in every regard – internally and externally:

  • Equity & Inclusion
  • Learning
  • Connection & Collaboration
  • Integrity
  • Impact

Equipment Used to Perform the Job 

May be representative but not all inclusive of those commonly associated with this position:

  • Cloud-based technologies
  • Standard office equipment including a computer and job-related software  

Physical Abilities 

Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job: 

  • Specific vision abilities required for this job include close vision to work on a computer.
  • While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear.

Application Instructions

To apply to this position, please do so via our online application form

This job description no way states or implies that these are the only duties performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws. 

The Washington Center is an Equal Opportunity Employer. It is the policy of The Washington Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.

The Washington Center stands in solidarity with all marginalized communities. We believe communities are strengthened by the inclusion of and equity for all people. Racism, hate, and violence have no place in our society, and we condemn all such acts. We are committed to becoming an anti-racist and anti-hate organization.

We commit to continuously striving for diversity, equity and inclusion through ongoing education and self-awareness. At The Washington Center, each person brings unique and varied experiences which inform our thoughts, actions, and decision-making processes. Our mission is to create an inclusive, safe environment for our staff and our students, where everyone’s differences are celebrated, every perspective is valued, and everyone feels safe to bring forth their authentic selves.