The Washington Center is seeking an enthusiastic, driven Admissions Counselor. In this role, you’ll be responsible for all one-to-one aspects of the prospective student journey for a territory encompassing half of The Washington Center’s active affiliated colleges and universities. You will work along-side two colleagues who manage institutional relationships and you’ll be charged with conducting recruitment and lead generation activities on partner campuses, while also nurturing hundreds of applicants as they move through TWC’s Academic Internship Program and Academic Seminars enrollment funnels. You’ll provide extraordinary customer service to everyone you encounter and serve as the face of TWC in many of your stakeholder interactions. As circumstances allow, this position requires travel (up to a maximum of 20% of the time, but likely lower), and periodic evening and weekend work and events. You should come prepared to travel to partner schools in future semesters and be motivated to reach ambitious enrollment goals for multiple recruitment cycles each year.
The position is currently remote. Our preference would be for candidates in the Washington D.C. metro area to facilitate occasional in-person events and tours, but we will give consideration to the right non-local candidates.
Key Job Functions
- Build relationships with hundreds of applicants and nurture them through the enrollment funnel; meet or exceed set applicant conversion rates for each stage.
- Maintain regular contact with applicants through scheduled conversations, outgoing phone calls, one-to-one emails, webinars, text messages, and handwritten notes. Admissions Counselors are expected to spend considerable time on outreach activities to prospective students.
- Collaborate with marketing-focused colleagues to align personalized messaging with broader strategy and continuously refine the student journey (including: mass email, social media).
- Provide support for Live Chat and info box email address, offering superior customer service to all interested students.
- Conduct campus-specific virtual and/or in-person recruitment activities to introduce TWC’s signature programs to prospective students, as well as faculty, staff, administrators and parents. During a typical semester, each team member may visit 8-15 schools.
- Generate leads by presenting in classes and/or information sessions, speaking with students at career fairs or through other activities.
- Demonstrate success on campus as indicated by meeting specific lead generation goals, guiding students through their decision journey, developing new contacts and expanding TWC’s reach into new departments, among other metrics.
- Work on a team with two university-facing colleagues to strategically grow enrollment in TWC’s signature programs from a broad territory that includes half of The Washington Center’s active affiliated colleges and universities.
- Understand the value proposition and enrollment goals for each program and be able to engage students in conversation to help them identify a TWC experience that will help them accelerate their career.
- Develop and leverage a deep understanding of each partner institution’s academic programs, student population, TWC arrangements, eligibility for scholarship funding, and TWC’s fit on campus to maximize student interest in TWC programs.
- Serve on TWC’s admissions committee, reviewing submitted applications according to the admissions timeline, making prompt and thorough admissions decisions.
- Assist with enrollment processes for the Academic Internship Program and Academic Seminars.
- Maintain detailed records of planning, visits to campus, and conversations with prospective students ensuring all relevant details are accurately logged in the CRM.
- In concert with university-facing colleagues, ensure institutional details contained in CRM are current and transferable to content designed for external audiences.
Required Education and Experience
An equivalent combination of education, training, and experience will be considered.
- Bachelor’s degree required
- 0–1 year of work experience
Preferred Education/Qualifications and Experience
- Alumnus/a of The Washington Center Academic Internship Program strongly preferred
- Experience working with college students or in a higher education setting preferred
Knowledge, Skills and Abilities
- Willingness to take on any and all projects with enthusiasm and an entrepreneurial spirit
- Ability to manage multiple, detailed projects and work collaboratively
- Ability to maintain a high degree of accuracy in data entry with minimal errors
- Excellent public speaking skills and comfort presenting to large groups
- Ability to communicate effectively, both in writing and orally
- Passion for communicating with diverse audiences, building connections with people
- Ability and strong desire to provide excellent customer service to all stakeholders
- Ability and willingness to travel frequently (up to 25%) on a seasonal basis and work some weekend or evening events throughout the year
- Valid driver’s license
This position has no supervisory responsibilities.
Equipment Used to Perform the Job
Which may be representative but not all inclusive of those commonly associated with this position.
- Computer and job-related software
Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job.
- Specific vision abilities required by this job include close vision to work on a computer, and distance vision for driving. While performing the duties of this job, the employee is regularly required to work on a computer, use repetitive wrist, hand, and/or finger movement, and talk or hear. The employee may be required to sit for extended periods when traveling by air, train or by road.
To apply to this position, please do so via our online application form.
This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.
Please note that we participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
The Washington Center is an Equal Opportunity Employer. It is TWC's policy to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.