The Pre-Arrival Advisor is responsible for managing a portfolio of student participants with the goal to provide excellent service and achieve placement in the interest of enrollment goals. The incumbent must work closely with their student advising portfolio to understand internship interests to identify strong matches between their student participants and available internship opportunities. A successful candidate will have an entrepreneurial, can-do attitude and will skillfully advise and guide students on internship opportunities. This individual is responsible for supporting students throughout the pre-arrival experience, identifying any potential barriers to enrollment. The Pre-Arrival Advisor is a team player that generates solutions and provides excellent service and support to student participants throughout the pre-arrival experience. Ideal start date for the role is mid-December 2021 and the position will run through May 31st, 2022.
This is a 100% remote position.
Key Job Functions
Student Portfolio Management
- Manage a portfolio of student participants through an advising session and on-going email communications, phone and video calls.
- Act as the main point of contact and provide excellent service to student participants throughout the pre-arrival experience.
- Support students through all parts of the pre-arrival process; including registration for an academic course and housing.
- Provide students with support and resources regarding interviewing, living in DC and entering the professional world.
- Collaboratively revise application materials with the student participant, including resumes, professional interest statements, and supplemental application materials as necessary.
- Work in very close collaboration with the Employer Relations team to have a clear understanding of the status of referrals, interviews, offers and placements.
- Maintain consistent and prompt communication for a portfolio of students on the internship matching process.
- Track and manage student data in CRM, including: application materials, internship preferences and important information that impacts the student participant’s enrollment.
- Diligent logging and tracking of student participant’s progression in the internship matching process, providing utmost attention to data integrity.
- racking and following up with students to ensure timely completion and submission of the academic course and housing registrations.
Enrollment and Admissions
- Review submitted applications according to the admissions timeline, making prompt and thorough admissions decisions.
Required Education and Experience
An equivalent combination of education, training, and experience will be considered:
- Bachelor’s degree required.
Preferred Education/Qualifications and Experience
- 1+ years’ experience advising college students and/or career services strongly preferred.
- 1+ years’ experience working with international student populations a plus
- CRM and data management experience is a plus
Competencies required to perform the job successfully
- Communication/Interpersonal Skills
- Customer Satisfaction
- Self Awareness
Knowledge, Skills, and Abilities
These are critical to the successful performance of the job. These may be representative but not all inclusive of those commonly associated with the position:
- Knowledge of career services and advising techniques is preferred; knowledge of internships and matching / placement services preferred.
- Ability to advise diverse student populations and engage with students through phone and video meetings.
- Thrives in a fast-paced and performance-driven environment that is ever changing.
- Adept communicator with demonstrated collaboration skills.
Equipment Used to Perform the Job
May be representative but not all inclusive of those commonly associated with this position:
- Standard office equipment including a computer and job-related software
Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job.
- Specific vision abilities required by this job include close vision to work on a computer. While performing duties of this job, the employee is regularly required to work on a computer, use repetitive wrist, hand, and/or finger movement, and talk or hear.
To apply to this position, please do so via our online application form.
This job description no way states or implies that these are the only duties preformed by the employee occupying this position. Employees may be required to follow instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.
Please note that we participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
The Washington Center is an Equal Opportunity Employer. It is the policy of The Washington Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.