Senior Coordinator, Federal Programs (Temporary)

The Senior Coordinator, Federal Programs is a key role for delivering on The Washington Center’s mission to provide students with a transformational experience – setting them on a course of achievement and leadership. The person in this role serves as the first line of support for TWC’s interns. This person is responsible for supporting the implementation of paid internship programs at U.S. federal agencies and guiding a highly diverse group of students through a unique professional development opportunity. 

This is a 100% remote temporary, full-time position, with an idea start date of mid-April and runs through approximately mid-August. 

Essential Functions

Student Support & Experience

  • Explain program requirements, milestones, and processes to program participants.
  • Assist with creation and collection of documentation and materials.
  • Serve as a liaison between students and internship sites; conduct periodic check-ins and collect mid-term and final evaluations.
  • Mentor and provide feedback to students, supporting their professional experience and overall progress.
  • Assist with logistics for professional development events and/or workshops including orientation
  • Field questions and provide guidance on academic and program requirements. 
  • Connect participants with relevant resources, as applicable.
  • Communicate to students and agency partners TWC policies including financial assistance and code of conduct. 
  • Ensure all TWC constituents have a positive and beneficial experience.
  • Additional duties as assigned.

Client Relations

  • Provide all clients with excellent customer service by answering questions and providing information in a timely manner. Clients may include, but are not limited to: federal agencies points of contact, students, and university/college officials.
  • Provide supervisor with updates on student issues and interactions with agency partners.

Technology

  • Distribute, update, and track information in Salesforce, Canvas, ADP, and other online systems.
  • Utilize Salesforce and other tools to produce reportable information on students and internship placements.
  • Utilize technological tools to increase efficiency of program execution (i.e. Smartsheet, Zoom, Slack, etc).

Required Education and Experience 

An equivalent combination of education, training, and experience will be considered:

  • Bachelor’s degree in related field required
  • 1-3 years’ related work experience 
  • Experience working with students required

Preferred Education and Experience 

An equivalent combination of education, training, and experience will be considered:

  • Experience working with college students highly preferred
  • Experience working with the Federal government is a plus

Knowledge, Skills, and Abilities 

Critical to the successful performance of the job. These may be representative but not all inclusive of those commonly associated with the position:

  • Ability to manage multiple projects and work collaboratively
  • Excellent client relations skills 
  • Excellent oral and written communication skills 
  • Proven ability to articulate organizational objectives 
  • Organized and detail orientated 
  • Ability to develop systems for tracking information and knowledge 
  • Easily adaptable
  • Independent judgment and initiative
  • Proficiency in MS Office with strong knowledge of Microsoft Excel and Word.   

Equipment Used to Perform the Job

Which may be representative but not all inclusive of those commonly associated with this position.

  • Standard office equipment including a facsimile machine, photocopier, and telephone system
  • Personal Computer, job-related software and printer

Physical Abilities

Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. 

  • The employee may frequently lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, precise hand-eye coordination, and the ability to identify and distinguish colors. While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, and crawl. 

Application Instructions

To apply to this position, please do so via our online application form.

This job description no way states or implies that these are the only duties preformed by the employee occupying this position. Employees may be required to follow instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.

Please note that we participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.