Stipend: $300.00, Per Pay Period
The Community Manager plays a key role in delivering on The Washington Center’s (TWC) promise to provide students with a transformational experience. This live-in position is responsible for working with the Housing and Community Life (HCL) team to create an atmosphere that will foster personal, academic, and professional development within the living environment. In a multifaceted role that includes emergency response, community development and administrative support, the Community Manager helps to create an environment for TWC residents that promotes a safe, informed, and supported community. In addition to helping cultivate a positive community through programming and on-call response efforts, the Community Manager will work up to 10 hours per week in the office assisting with daily operations.
This position comes with a fully furnished, all utilities paid, shared apartment with secured parking in the Washington DC NoMa neighborhood and a stipend of $300 per pay period. Staff apartments have one den (windowless) and one non-den room. Daytime, weekend, and evening work hours required.
Key Job Functions
Housing & Community Life
- Participate in the day-to-day management of TWC’s Office of Housing and Community Life; assist with the overall management of TWC’s residential population and apartment spaces.
- Contribute to the orientation programming for new participants, ensure residents have necessary information about community standards and safety.
- Participate in the check in, check out and apartment transitions for all TWC programs.
- Manage services and/or programming that contributes to community development and a positive living environment for all residents.
- Complete project-based work to advance TWC’s mission and values.
- Implement the department assessment schedule.
Community Standards & Emergency Support
- Serve in the on-call rotation, acting as the primary contact (tier-one) during building crises and incidents for TWC’s residential population. On-call hours occur outside of standard business hours, which involve both evenings and weekends.
- Assist residents with roommate conflicts, mediations and resident wellness concerns.
- In collaboration with the Assistant Director, manage behavioral issues within the living environment.
- Address community trends, as necessary.
- Serve as a conduct officer for low to mid-level violations of TWC’s Code of Conduct. In collaboration with the Assistant Director, impose sanctions for policy violations and ensure timely resolution to conduct issues.
Other
- Assist with managing the housing email inbox, responding to inquiries promptly.
- Other duties as assigned by the Assistant Director of Housing and Community Life.
- Complete one, five-hour shift in the Housing and Community Life office, per week.
- Attend weekly in-person staff meeting.
Required Education and Experience
An equivalent combination of education, training, and experience will be considered:
- Bachelor’s Degree required
- One to three years of work experience
- Public speaking and group facilitation skills are required
- Evening hours and some weekend hours are required
Preferred Education/Qualifications and Experience
- Preference given to graduate students, particularly those who are enrolled in higher education, student affairs, counseling or similar programs
- High preference given to experience in residence life, housing, student activities or orientation
- High preference given to experience in an on-call capacity, responding to urgent and emergent situations
Knowledge, Skills and Abilities
- Strong project management skills
- Ability to manage multiple projects and work collaboratively
- Ability to maintain confidentiality
- Proven ability to articulate organizational objectives and development goals
- Independent judgment and initiative.
- Proficiency in MS Office with strong knowledge of Microsoft Excel and Word.
- Experience with StarRez preferred
Supervisory Responsibility
- This position does not have any supervisory responsibilities.
Competencies Required to Perform the Job Successfully
- Communication/Interpersonal Skills
- Customer Satisfaction
- Teamwork/Collaboration
- Initiative
- Self-Awareness
- Analytical Thinking/Problem Solving
Equipment Used to Perform the Job
May be representative but not all inclusive of those commonly associated with this position:
- Cloud-based technologies
- Standard office equipment
- Job-related software
Physical Abilities
Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job:
- Specific vision abilities required by this job include close vision, distance vision, precise hand-eye coordination, and the ability to identify and distinguish colors.
- While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms, and talk or hear.
- The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, and crawl.
Application Instructions
To apply to this position, please do so via our online application form.
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This job description no way states or implies that these are the only duties performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.