Salary Range: $58,000.00 to 63,000.00, Annually
The Employer Relations Manager is responsible for managing a portfolio of employer accounts with the goal of building strong relationships, supporting the placement of interns, and supporting partners in building meaningful internship experiences for students. The incumbent must work closely with the employers in their portfolio to understand the needs of each employer and the type of internship opportunities available. A successful candidate will have an entrepreneurial, can-do attitude and thrive in a fast-paced environment. This individual is responsible for monitoring the internship placement process and ensuring information and data is being logged in a timely and accurate manner. The Employer Relations Manager is a team player that generates solutions and provides excellent service and support to internship partners throughout the intern placement process.
The Washington Center is a majority remote organization: for most employees, employment with TWC will not be contingent on physical presence in an office space. The Washington Center does have some physical space in Washington, D.C. and the individual in this role is expected to work in-person as and when the need arises.
Key Job Functions
Employer Account Management
- Manage a portfolio of partner employer accounts, building and sustaining relationships through ongoing email communications, phone calls, and meetings.
- Act as a continuous point of contact and provide excellent service to employer partners.
- Consistently conduct site visits (virtually or in-person) to ensure ongoing quality of the internship experience.
- Support the strategic growth of internship opportunities within current partners.
Business Development Management
- Identify and generate interest of prospective employer partners to support placement needs through online prospecting.
- Manage employer partner proposal process including request for interns (RFIs) and inputs from various sources (e.g., Advancement, Alumni Relations).
- Build strong relationships with industry professionals, associations, vendors and others that may aid in development of new partnerships.
- Coordinate and manage vetting of new internship hosts including but not limited to explaining program specifics, guiding them through the stages of partnership development, and securing partnership agreement form.
Data and Placement Management
- Closely collaborate with Program Advisors on student applications, interviews, offers and placement.
- Monitor the status of applications, interviews, offers, and placements to ensure stakeholder satisfaction and to meet weekly and seasonal placement goals.
- Track and manage employer accounts data in CRM, including account details, preferences and nuances in the interest of strengthening the relationship and achieving placement goals.
- Ensure diligent logging and tracking of internship partners’ progression in the intern selection process, providing the utmost attention to data integrity.
Employer Partnership Services
- Through outreach and discussions, develop employer-facing resources and trainings to support them in their role as internship supervisors.
- Provide guidance and support to employer partners in building up and strengthening their internship experiences.
Enrollment and Admissions
- Review submitted applications according to the admissions timeline, making prompt and thorough admissions decisions.
Required Education and Experience
An equivalent combination of education, training, and experience will be considered:
- Bachelor’s degree required
- 1-3 years’ experience in employer relations, human resources, or sales strongly preferred
- Business Development Experience working with the international businesses, business development, sales, marketing
Preferred Education/Qualifications and Experience
- CRM and data management experience is a plus
Knowledge, Skills and Abilities
- Knowledge of account management preferred.
- Ability to engage and build relationships through phone and in-person meetings.
- Thrives in a fast-paced and performance-driven environment that is ever changing.
- Adept communicator with demonstrated collaboration skills.
- Strong commitment to The Washington Center’s mission and passion for experiential education are required.
Supervisory Responsibility
- This position has no supervisory responsibilities.
Competencies Required to Perform the Job Successfully
- Communication/Interpersonal Skills
- Teamwork/Collaboration
- Initiative
- Customer Satisfaction
The Washington Center’s Values
Values which guide our mission work in every regard – internally and externally:
- Equity & Inclusion
- Learning
- Connection & Collaboration
- Integrity
- Impact
Equipment Used to Perform the Job
May be representative but not all inclusive of those commonly associated with this position:
- Cloud-based technologies
- Standard office equipment including a computer
- Job-related software and printer
We Take Care of Our People
Our Mission is to create flexible, immersive pathways to enhance the pipeline of diverse talent and build more equitable, inclusive workplaces and communities. Whether you’re looking to launch a new career or grow an existing one, TWC is the type of organization where you can balance rewarding work with a great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do to better the lives of students.
We strive to have parity of benefits across the organization and, while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on your experience
- Health coverage for you and your family in all locations
- Ability to work in a remote or hybrid environment
- Generous number of vacation days each year with company closure the last week of the year between Christmas and New Year
- Half Friday’s restoration and development
- One day per year use toward volunteer projects you love
- Embracing parenthood with a max of 15 extra days of parental leave
- Recognize all Federal Holidays
- One-Hundred-and-fifty-dollar stipend towards office equipment
Physical Abilities
Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job:
- Specific vision abilities required for this job include close vision to work on a computer.
- While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear.
- The employee may be required to stand and walk.
Application Instructions
To apply to this position, please do so via our online application form.
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This job description no way states or implies that these are the only duties performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.
The Washington Center is an Equal Opportunity Employer. It is the policy of The Washington Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.
The Washington Center stands in solidarity with all marginalized communities. We believe communities are strengthened by the inclusion of and equity for all people. Racism, hate, and violence have no place in our society, and we condemn all such acts. We are committed to becoming an anti-racist and anti-hate organization.
We commit to continuously striving for diversity, equity and inclusion through ongoing education and self-awareness. At The Washington Center, each person brings unique and varied experiences which inform our thoughts, actions, and decision-making processes. Our mission is to create an inclusive, safe environment for our staff and our students, where everyone’s differences are celebrated, every perspective is valued, and everyone feels safe to bring forth their authentic selves.