Salary Range: $55,000.00 to $60,000, Annually
The Program Advisor serves as the first line of support for TWC’s applicants and program participants. Reporting to the Assistant Director or Senior Program Manager, this position is responsible for participant communication and implementation of day-to-day activities for funded programs designed to attract outstanding individuals from all ethnic, racial and social backgrounds. The Program Advisor will support relationship development with internal and external stakeholders, advising applicants, candidates, and selected participants throughout their experience and collaborating within the department as well as across departments at the organization to provide excellent service and support.
The Washington Center is a remote/hybrid organization with many employees working on average one day per week in TWC’s Residential and Academic Facility, conveniently located near Union Station and public transportation in the NoMa neighborhood of Washington, DC. Given our organizational mission focus on skills, workforce development and collaboration, there are times where cross-collaboration among teams and departments will require more than one day per week in the office. Further, some programs at TWC do require program staff to work nights and/or weekends. The individual in this role is expected to reside in the greater Washington, DC metropolitan area.
Essential Functions
Student Recruitment and Advisement
- Contribute to the planning and execution of strategic marketing and recruitment plan(s) for federal programs specially focused on university partnerships.
- Collaborate with MarCom Dept. to meet applicant targets for marketing and recruitment efforts.
- Nurture student leads and in-progress applicants through email, text messaging, and phone calls.
- Set-up webinars to deliver information to perspective applicants and participants.
- Organize logistics for and coordinate program events including selection, orientation, and virtual program activities.
- Utilize technological tools to increase efficiency of program execution and provide all program materials and communication to participants.
Stakeholder Management
- Serve as proxy to Program Manager and point of contact to provide all clients with excellent customer service. Clients may include, but are not limited to: federal agencies, university/college officials, students, and travel and meeting vendors.
- Develop and maintain relationships with strategic partners, including universities and higher ed organizations, that will further the awareness of the program(s) and increase marketing effectiveness.
- Provide designated manager(s) with updates on stakeholder and participant involvement.
- Ensure completion of monthly or quarterly programmatic reports for agency partners.
- Review and provide feedback on internship applications and assist in matching participants with mentors and advisors.
- Train and guide program coordinator(s).
- Other duties as assigned.
Student Experience
- Explain program requirements, milestones, and processes to program participants. Review requests for program deferrals and determine eligibility of requests.
- Keep participants informed about program policies, including financial assistance, and ensure their adherence to program requirements.
- Brief participants on housing stipulations and track necessary documentation to facilitate lodging support.
- Arrange for qualified program alumni to participate in development sessions for participants.
- Create, maintain, and analyze surveys to ensure the effectiveness/satisfaction of program activities and programming.
Required Education and Experience
An equivalent combination of education, training, and experience will be considered.
- Bachelor’s degree in related field
- 2+ years’ related work experience
- Experience working with students
Preferred Education/Qualifications and Experience
- Master’s degree is a plus
- Experience working with the Federal government is a plus
- Experience working with college students highly preferred
Competencies Required to Perform the Job Successfully
- Communications/interpersonal skills
- Teamwork/collaboration
- Self-awareness
- Initiative
Knowledge, Skills and Abilities
- Ability to manage multiple projects and work collaboratively
- Excellent client relations skills
- Excellent oral and written communication skills
- Proven ability to articulate organizational objectives
- Organized and detail orientated
- Ability to develop systems for tracking information and knowledge
- Easily adaptable
- Independent judgment and initiative
- Proficiency in MS Office with strong knowledge of Microsoft Excel and Word
Supervisory Responsibility
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This position does not have any supervisory responsibilities.
Equipment Used to Perform the Job
May be representative but not all inclusive of those commonly associated with this position:
- Cloud-based technologies
- Standard office equipment including a computer
- Job-related software
Physical Abilities
Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job:
- Specific vision abilities required for this job include close vision to work on a computer.
- While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear.
- The employee may be required to stand and walk.
Application Instructions
To apply to this position, please do so via our online application form.
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This job description no way states or implies that these are the only duties performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.