Program Coordinator

Salary Range: $50,000.00 to $53,000.00, Annually

The Program Coordinator is responsible for multiple administrative and program support functions for various TWC programs. Specifically, the coordinator will build class rosters, manage classroom scheduling, and support faculty before and during the semester. In addition, the coordinator will oversee the application of students’ final evaluations, upload and edit content on TWC’s student learning platforms, and assist with general program outreach and administration.

TWC is a majority remote organization: for most employees, employment with TWC will not be contingent on physical presence in an office space. TWC does have some physical space in Washington, D.C. and the individual in this role with be expected to work in-person as and when the need arises. 

Essential Functions

Course Administration

  • Manage the academic course program schedule and calendar for the academic courses program each semester/term, working with Director of Programs to establish processes on schedule for current and upcoming terms.
  • Build class rosters and manage the add/drop process each term in collaboration with the Director of Programs.
  • Manage communications between TWC, faculty and students in email correspondence and telephone communications, use sound judgment to solve problems proactively and/or to refer them to the next level as needed.
  • In collaboration with Director of Programs, assist with effective interdepartmental communication flows that inform the organization about course-related changes, policies, and timelines.

Evaluations and Grade Management

  • In collaboration with Operations and the Director of Programs, assist with the course evaluation process at the end of each term for every course.
  • Collaborate with Director of Programs and Program Managers to establish effective internship final evaluation schedules and timelines. Supervise the implementation of the evaluations through Skill Survey.
  • Work with Enrollment Services to collect and finalize all grade reports for evening courses and other programs (as needed).

Faculty Support

  • Under the supervision of the Director of Programs, coordinate faculty onboarding and orientation. Offer low-level support throughout the semester.
  • Work with HR to complete hiring paperwork and setting up each faculty member into necessary systems (e.g., LMS, email).
  • Assist Director of Programs with faculty training and development opportunities during the semester.
  • Coordinate early grades and exam proctoring for courses when necessary.
  • Collaborate as needed with the Director of Programs on any issues that arise courses.

Other TWC Responsibilities

  • Assist with program area wide needs and programs including but not limited to assisting with outreach for speakers and panelists, assisting with editing on Canvas, and other duties as needed. 
  • Work on cross-functional tasks and projects that involve course administration such coordinating classroom visits and course’s role in liaison events.

Required Education and Experience

An equivalent combination of education, training, and experience will be considered:

  • Bachelors’ degree required
  • 1 to 3 years of relevant professional experience required

Preferred Education/Qualifications and Experience

  • Experience using a variety of database management systems including but not limited to StarRez, Canvas, Salesforce, and LMS tools.
  • Some experience with project management and broad administrative capabilities preferred.
  • Background in a college environment and/or working with college students preferred.

Competencies Required to Perform the Job Successfully

  • Leads/develops/empowers others; develops relationships, inspires trust
  • Customer satisfaction
  • Communication/interpersonal skills
  • Teamwork/collaboration
  • Initiative
  • Self-awareness 

Knowledge, Skills and Abilities

  • Be able to work some evenings each semester to support faculty (flexible schedule provided)
  • Ability to work collaboratively on multiple projects simultaneously
  • Proven ability to articulate organizational objectives and development goals
  • Independent judgment and initiative
  • Strong organizational, planning, and project management skills

Supervisory Responsibility

This position has no supervisory responsibilities.

Equipment Used to Perform the Job 

May be representative but not all inclusive of those commonly associated with this position:

  • Cloud-based technologies
  • Standard office equipment including a computer, job-related software and printer

Physical Abilities 

Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job: 

  • Specific vision abilities required for this job include close vision to work on a computer.
  • While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear.
  • The employee may be required to sit for extended periods when traveling by air, train or by road.

Application Instructions

To apply to this position, please do so via our online application form

This job description no way states or implies that these are the only duties performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws. 

The Washington Center is an Equal Opportunity Employer. It is the policy of The Washington Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.

The Washington Center stands in solidarity with all marginalized communities. We believe communities are strengthened by the inclusion of and equity for all people. Racism, hate, and violence have no place in our society, and we condemn all such acts. We are committed to becoming an anti-racist and anti-hate organization.

We commit to continuously striving for diversity, equity and inclusion through ongoing education and self-awareness. At The Washington Center, each person brings unique and varied experiences which inform our thoughts, actions, and decision-making processes. Our mission is to create an inclusive, safe environment for our staff and our students, where everyone’s differences are celebrated, every perspective is valued, and everyone feels safe to bring forth their authentic selves.