The Manager of Federal Programs is a key role for delivering on The Washington Center’s promise to provide participants with a transformational experience – setting them on a course of achievement and leadership. The individual in this role serves as the first line of support for TWC’s federal agency partners and program participants. This person is responsible for managing the day-to-day activities of fellowship and internship programs, serving as a main point of contact for partner organizations and participants. Such programs are designed to attract outstanding individuals from all ethnic, racial and social backgrounds. This position requires bi-lingual proficiency in English and Spanish. This position is currently remote but will eventually need to be in the D.C. metro area.
Key Job Functions
Client and Partner Relations
- Serve as the primary point of contact providing all program participants and clients with excellent customer service. Clients may include, but are not limited to: federal agencies, partner organizations, internship site organizations, travel and housing companies, and university/college officials.
- Plan and lead periodic check-ins with partner agencies, participants and internship site supervisors
- Serve as the point of contact for and provide oversight of international subcontractor, ensuring that they complete all tasks in a timely manner and provide updates on a regular basis
- Vet and recruit internship sites and facilitate participant placement
- Coordinate with external evaluator for monitoring and evaluation efforts
- Plan and execute program requirements and deliverables
- Create program materials, programmatic guidelines, and resources for partners and stakeholders
- Support and monitor strategic marketing and recruitment efforts
- Coordinate application and selection process
- Plan and coordinate all program activities and logistics (virtual or in-person), including speaker recruitment, orientation, training, professional development sessions, capstone project, and case study
- Draft monthly and quarterly reports/updates for agency partners
- Other duties as assigned
- Keep participants informed about program policies, including financial assistance and ensure their adherence to program requirements and fulfillment of contractual obligations
- Arrange and oversee travel logistics and program payments in a timely manner while adhering to the stated program budget
- Monitor and review project development reports and track milestones after conclusion of program experience
- Utilize technological tools to increase efficiency of program execution and provide all program materials and communication to participants
Education and Experience
An equivalent combination of education, training, and experience will be considered:
- Master’s degree required
- Minimum of 3-5 years’ work experience, preferably in a related field
- Professional Spanish fluency required
Preferred Education/Qualifications and Experience
- Understanding of Cuba, its current context and civil society organizations highly preferred
Competencies required to perform the job successfully
- Communication/Interpersonal Skills
- Customer Satisfaction
- Self Awareness
Knowledge, Skills, and Abilities
Critical to the successful performance of the job. These may be representative but not all inclusive of those commonly associated with the position:
- Strong knowledge of higher education field and landscape
- Track record of presentations and ability to lead training and development opportunities
- Ability to manage multiple projects and work collaboratively
- Ability to generate experiential education opportunities that enhance participants’ experience and offers opportunities for theoretical knowledge becoming practically applied
- Demonstrates understanding of diversity issues within a higher education and professional environment and actively addresses situations to ensure cultural and global competency
Equipment Used to Perform the Job
Which may be representative but not all inclusive of those commonly associated with this position.
- Standard office equipment including a facsimile machine, photocopier, and telephone system
- Personal Computer, job-related software and printer
Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job.
- The employee may frequently lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, precise hand-eye coordination, and the ability to identify and distinguish colors. While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, and crawl.
To apply to this position, please do so via our online application form.
This job description no way states or implies that these are the only duties preformed by the employee occupying this position. Employees may be required to follow instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.
Please note that we participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.