Case Manager

Salary Range: $28.00, Hourly

The Case Manager for Student Conduct serves an important cross-functional role at The Washington Center (TWC) in addressing internship site issues and concerns for participants in the Academic Internship Program (AIP). In collaboration with teams across the organization, the Case Manager will provide a non-clinical case management service to address complex issues related to issues at the internship site and in academic courses. This position will work with both internal and external stakeholders. TWC is a majority remote organization: for most employees. However, this position will require the candidate to be located in the DMV area and on-site more than 25% of the time. This is a part-time position (20-25 hours per week).

Key Job Functions

Case Management

• Serve as the main point of contact for all cases involving internship site issues and academic concerns for participants in the Academic Internship Program. 
• Respond to all allegations of conduct or concern, inclusive of review of reports received, any investigation/discovery, documentation, and implementation of conduct processes, as applicable. 
• Conduct initial intake meetings and discovery, meeting with interns, faculty, and employers.
• Schedule and coordinate meetings, appointments, or other similar responsibilities; ensure students and other stakeholders are aware of rights, responsibilities and processes.
• Ensure timely management and resolution of referred cases.
• Maintain confidentiality of information related to student conduct concerns and exercises discretion to provide timely information and necessary updates across relevant stakeholders.  

Case Mediation and Adjudication

• When necessary, mediate internship site issues between interns and sites/site supervisors. Assist in finding resolution for both parties.
• Serve as a decision maker in instances of dismissal from internship, determining support for replacement.
• Serve as a hearing officer for cases of internship site issues, academic misconduct, or other cases, as assigned.
• Make determination on case outcomes when formal adjudication is determined to be necessary.
• Serve as a member of conduct hearing boards, where applicable. 
• Establish, maintain, and process detailed records for adjudicated cases and other communications timely and accurately.     
• Collaborate cross-departmentally to ensure timely outcomes of student cases and adjudication of cases.

Required Education and Experience

An equivalent combination of education, training, and experience will be considered: 

• Bachelor’s degree 
• 1+ years of experience in student conduct, community standards, case management, residence life/housing, employer relations, or student services 

Preferred Education/Qualifications and Experience

• Prior experience working in student conduct and/or case management higher education and nonprofit environments
• Prior experience in conflict resolution, mediation, and/or conducting interviews 
• Prior experience in Salesforce, StarRez or other conduct management systems or CRMs

Knowledge, Skills and Abilities

• Interest and Curiosity in Student Conduct and Case Management 
• Demonstrated ability to prioritize and multitask in a deadline-driven environment
• Commitment to effective collaboration and communication 
• Ability to solve unexpected issues to maintain operational efficiency
• Able to adapt easily to working with new technologies
• Excellent written and oral communication skills
• Proven effective listening skills 
• Ability to adapt and maintain professional composure in sensitive situations 

Supervisory Responsibility

• This position has no supervisory responsibilities.

Competencies Required to Perform the Job Successfully

• Teamwork/Collaboration
• Communication
• Self-awareness
• Effectively executes organizational priorities
• Analytical Thinking/Problem Solving

The Washington Center’s Values

Values which guide our mission work in every regard – internally and externally:

• Equity & Inclusion
• Learning
• Connection & Collaboration
• Integrity
• Impact

Equipment Used to Perform the Job 

May be representative but not all inclusive of those commonly associated with this position:

• Cloud-based technologies
• Standard office equipment including a computer
• Job-related software and printer 

Physical Abilities 

Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job: 

• Specific vision abilities required for this job include close vision to work on a computer.
• While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear.
• The employee may be required to stand and walk.  

Application Instructions

To apply to this position, please do so via our online application form.

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This job description no way states or implies that these are the only duties performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws. 

The Washington Center is an Equal Opportunity Employer. It is the policy of The Washington Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.

The Washington Center stands in solidarity with all marginalized communities. We believe communities are strengthened by the inclusion of and equity for all people. Racism, hate, and violence have no place in our society, and we condemn all such acts. We are committed to becoming an anti-racist and anti-hate organization.

We commit to continuously striving for diversity, equity and inclusion through ongoing education and self-awareness. At The Washington Center, each person brings unique and varied experiences which inform our thoughts, actions, and decision-making processes. Our mission is to create an inclusive, safe environment for our staff and our students, where everyone’s differences are celebrated, every perspective is valued, and everyone feels safe to bring forth their authentic selves.