Coordinator, Federal Programs

Salary Range: $50,000.00 to 52,000.00, Annually

Coordinator, Federal Programs, is responsible for coordinating all logistical and operational aspects of the participant’s experience throughout their internship with specific focus on communicating to diverse audiences and building connections with people through outreach and recruitment efforts. You will be responsible for generating a highly qualified pool of diverse candidates for funded federal internships through marketing and messaging campaigns, then supporting the selected students throughout their internship experience.

TWC is a majority remote organization: for most employees, employment with TWC will not be contingent on physical presence in an office space. TWC does have some physical space in Washington, D.C. and the individual in this role may be expected to work in-person as and when the need arises. 

Essential Functions

Administrative & Logistics Management

  • Manage shared email program inboxes and respond to inquiries from participants and agency partners in collaboration with Program Manager.
  • Support marketing efforts for the program by reaching out directly to partnering organizations, colleges and universities, affinity groups, student organizations, etc. to broaden awareness.
  • Conduct proactive outreach to qualified students. Communicate with applicants regarding missing materials to support them in completing the application process.
  • Verify that applicants meet eligibility requirements.
  • Assist in the referral process to deliver high-quality applicants to federal partners.
  • Track and update database of participants with regards to adherence to program requirements. 
  • Assist in preparing stipend and/or tuition payments and collect data for reporting.
  • Assist in development of monthly or quarterly programmatic reports for agency partners.
  • Coordinate logistics for summer events & professional development series and distribute/process evaluation materials for review.
  • Track travel expenses and collect supporting documentation in order to process advancements, reimbursements, and any related invoicing.
  • Brief participants on housing requirements and track lodging documentation.
  • Arrange travel for participants to internship locations.
  • Provide support for program events.
  • Set-up webinars to deliver information to participants. 
  • Other duties as assigned.

Student Support

    • Explain program requirements, milestones, and processes to program participants.
    • Assist participants in navigating security clearance processes.
    • Assist with creation of Award Letters.
    • Field questions and provide guidance on academic and program requirements. 
    • Conduct periodic check-ins or site-visits with participants during internship sessions.
    • Connect participants with relevant resources, as applicable.

    Technology

      • Distribute, update, and track information in Salesforce, Canvas, and other CRMs.
      • Utilize Salesforce and other tools to produce reportable information on participants’ program cohorts.
      • Utilize technological tools to increase efficiency of program execution (i.e., Smartsheet, Zoom, Slack, etc.).

      Required Education and Experience

      An equivalent combination of education, training, and experience will be considered:

      • Bachelor’s degree in related field required
      • One to two years of administrative experience
      • One to two years of experience working with students

      Preferred Education/Qualifications and Experience

      • Experience with Salesforce or other CRM preferred 
      • Experience working with college students highly preferred
      • Experience working with the Federal government is a plus

      Knowledge, Skills and Abilities

      • Strong organization skills and detail-oriented 
      • Strong project management skills 
      • Ability to manage multiple projects and work collaboratively
      • Ability to develop systems for tracking information and knowledge 
      • Excellent client relations skills 
      • Independent judgment and initiative
      • Proficiency in MS Office with strong knowledge of Microsoft Excel and Word.
      • Knowledge of career services and advising techniques is preferred; knowledge of internships and matching / placement services preferred.
      • Ability to advise diverse populations and engage with participants through phone and video meetings.
      • Thrives in a fast-paced and performance-driven environment that is ever changing.
      • Adept communicator with demonstrated collaboration skills.

      Competencies Required to Perform the Job Successfully

      • Communication/Interpersonal Skills
      • Teamwork/Collaboration
      • Initiative
      • Customer Satisfaction
      • Self-Awareness

      The Washington Center’s Values

      Values which guide our mission work in every regard – internally and externally:

      • Equity & Inclusion
      • Learning
      • Connection & Collaboration
      • Integrity
      • Impact

      Equipment Used to Perform the Job 

      May be representative but not all inclusive of those commonly associated with this position:

      • Cloud-based technologies
      • Standard office equipment including a computer and job-related software  

      Physical Abilities 

      Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job: 

      • Specific vision abilities required for this job include close vision to work on a computer.
      • While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear.

      Application Instructions

      To apply to this position, please do so via our online application form

      This job description no way states or implies that these are the only duties performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

      Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws. 

      The Washington Center is an Equal Opportunity Employer. It is the policy of The Washington Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.

      The Washington Center stands in solidarity with all marginalized communities. We believe communities are strengthened by the inclusion of and equity for all people. Racism, hate, and violence have no place in our society, and we condemn all such acts. We are committed to becoming an anti-racist and anti-hate organization.

      We commit to continuously striving for diversity, equity and inclusion through ongoing education and self-awareness. At The Washington Center, each person brings unique and varied experiences which inform our thoughts, actions, and decision-making processes. Our mission is to create an inclusive, safe environment for our staff and our students, where everyone’s differences are celebrated, every perspective is valued, and everyone feels safe to bring forth their authentic selves.