Salary Range: $55,000.00 to $61,000.00, Annually
The Manager, Federal Programs is a key role for delivering on The Washington Center’s mission to students to provide them with a transformational experience – setting them on a course of achievement and leadership. The Manager, Federal Programs serves as the first line of support for TWC’s participants and our federal agency partners focused on supporting a diversity talent pipeline. This person is responsible for the implementation of fellowships that include paid internship programming, while also managing a portfolio of students and facilitating professional development opportunities targeted at enhancing workforce readiness.
TWC is a majority remote organization: for most employees, employment with TWC will not be contingent on physical presence in an office space. However, TWC does have some physical space in Washington, D.C. and the individual in this role will be expected to work in Washington DC during May-August at least once a week.
- Provide all clients with excellent customer service by answering questions and providing information in a timely manner. Clients may include but are not limited to federal agencies points of contact, travel and housing companies, students, and university/college officials.
- Plan and lead periodic check-ins with and reporting to partner agencies.
- Provide TWC supervisor(s) with updates on student issues and interactions with agency partners.
- Supervise program coordinator(s).
- Mentor and provide consistent feedback to students while they are in program, outlining and monitoring professional development goals, and overall progress.
- Implement student experience including professional development opportunities in consultation with agency partner and federal initiatives team.
- Facilitate up to 10 professional development sessions, workshops, and/or social events for students, with occasional weekend or evening work.
- Ensure all TWC constituents have a positive and beneficial experience.
- Communicate to students and agency partners TWC policies including financial assistance, program obligations and code of conduct.
- Assist with internship placement logistics and conduct orientation.
- Facilitate student/supervisor relationship to enhance professional skill set development.
- Serve as a liaison between students and agency internship sites; may conduct site visits and collect mid-term and final evaluations.
- Utilize technological tools to increase efficiency of program recruitment and execution and provide all program materials and communication to participants including but not limited to email, text messaging, and phone calls.
- Other duties as assigned.
- Collaborate closely with the MarCom department to contribute to the execution of a strategic marketing and recruitment plan for federal programs.
- Lead coordination of selection / referral process to deliver eligible high-quality applicants to federal partners.
- Support and/or participate in virtual and/or limited recruitment trips at colleges and universities to promote TWC and introduce to faculty, staff, administrators, and prospective students the programs TWC offers.
Required Education and Experience
An equivalent combination of education, training, and experience will be considered:
- Master’s degree required
- 2-3 years’ related work experience
- Experience working with students
Preferred Education/Qualifications and Experience
- Experience working with the Federal government
- Familiarity for Foreign Service assignments
- Experience working with early career professionals highly preferred
Knowledge, Skills and Abilities
- Ability to manage multiple projects and work collaboratively
- Excellent client relations skills
- Excellent oral and written communication skills
- Proven ability to articulate organizational objectives
- Organized and detail orientated
- Ability to develop systems for tracking information and knowledge
- Easily adaptable
- Independent judgment and initiative
- Proficiency in MS Office with strong knowledge of Microsoft Excel and Word
The Washington Center’s Values
Values which guide our mission work in every regard – internally and externally:
- Equity & Inclusion
- Connection & Collaboration
Equipment Used to Perform the Job
May be representative but not all inclusive of those commonly associated with this position:
- Cloud-based technologies
- Standard office equipment including a computer and job-related software and printer
Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job:
- Specific vision abilities required for this job include close vision to work on a computer.
- While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear.
- The employee may be required to sit for extended periods when traveling by air, train or by road.
To apply to this position, please do so via our online application form.
This job description no way states or implies that these are the only duties performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.
The Washington Center is an Equal Opportunity Employer. It is the policy of The Washington Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.
The Washington Center stands in solidarity with all marginalized communities. We believe communities are strengthened by the inclusion of and equity for all people. Racism, hate, and violence have no place in our society, and we condemn all such acts. We are committed to becoming an anti-racist and anti-hate organization.
We commit to continuously striving for diversity, equity and inclusion through ongoing education and self-awareness. At The Washington Center, each person brings unique and varied experiences which inform our thoughts, actions, and decision-making processes. Our mission is to create an inclusive, safe environment for our staff and our students, where everyone’s differences are celebrated, every perspective is valued, and everyone feels safe to bring forth their authentic selves.