Manager, Housing Services

Salary Range: $45,000.00 to $49,000.00, Annually

The Housing Services Manager plays a key role in the administrative and operational functions of the Office of Housing and Community Life and TWC’s Residential and Academic Facility (RAF). In support of the departmental mission and vision of TWC, this role is expected to provide exceptional customer service, systems operations, and administrative support to residents, faculty, and staff as a front-line staff member in the Office of Housing and Community Life. The position requires an adjusted work schedule, inclusive of occasional evening and weekend work due to resident transitions (check-ins and check-outs) to start and finish of TWC’s semester, seminar, and customized initiatives. The position comes with the perk of an on-site parking spot.

This position comes with a fully furnished, all utilities paid apartment with secured parking in the Washington, DC NoMa neighborhood.

TWC is a majority remote organization: for most employees, employment with TWC will not be contingent on physical presence in an office space. However, TWC does have some physical space in Washington, D.C. for the housing and community life staff and the individual in this role will be expected to work in the office regularly.

Essential Functions

Housing Management

  • Manage all student transitions (check-in and check-out) which include the following:
    • Process incoming Community Profiles
    • Assign residents to apartment units
    • Designate access (keys, ID, access cards) to TWC properties and prepare all resident check-in materials
    • Manage Check-in/out communications to residents
    • Manage parking reservation process
    • Complete quality control checks prior to move in
  • Maintain accurate and current occupancy and leasing information.
  • Assist in the maintenance of HCL department transition calendar for all programs.
  • Serve as the primary manager of StarRez housing management system and the Aurora keyscan system.
  • Administer student computer lab use and access in collaboration with Information Technology staff.
  • Collaborate with Director of HCL, Director of Technology and Operations, and Information Technology Consultants to ensure all Housing software systems are working appropriately and effectively.
  • Utilize building security system to review internal and external camera footage; collaborate with TWC staff and external partners, when needed.
  • Promote safety and welfare of building residents with an emphasis on building security and occupant safety.
  • Collaborate with Director and Assistant Director of HCL in the training of any on-call personnel in matters relevant to HCL systems and facility operations.
  • Oversee the Transitions Contractor’s application, review, interview, and hiring process, along with the training of all new staff for the transitions.
  • Supervise Transitions Contractors (temporary), utilized to transition residential facilities into the next semester.

Facilities Coordination

  • Execute plans for all physical accommodations for residents in compliance with ADA plan designed by Director and/or Assistant Director.
  • Maintain item inventory for residential units and inventory cage. Fulfill resident requests for additional inventory, as needs arise.
  • Update apartment inventory records after each transition and report trends and observations as necessary in collaboration with Facilities and Operations Manager.
  • Assess damages to apartment units and other auxiliary charges; utilize department software to bill appropriate parties.
  • In conjunction with the Facilities and Operations Manager ensure that daily apartment issues are being logged and addressed in a timely manner.
  • Coordinate room reservation requests (internal and external) for all event spaces in the Residential Academic Facility. Confirm room reservations as space is available and notify appropriate persons.
  • Verify room set-ups for event spaces. Perform basic audio/visual set-up for classroom spaces. Produce a daily schedule of events taking place at the Residential Academic Facility.
  • Provide event services support to patrons of event spaces, as necessary.

Emergency & Logistical Support

  • Serve on the Central Staff on Call rotation, acting as the primary contact during building crises and incidents for TWC’s residential population.
  • Participate in the daily monitoring of the Housing email inbox; respond to inquiries from internal and external constituents with accuracy and efficiency.
  • Other duties as assigned by the Director, Housing and Community Life.

Required Education and Experience

An equivalent combination of education, training, and experience will be considered:

  • Bachelor’s degree required
  • Two to three years of experience in handling administrative functions in a high-paced office setting
  • Experience in a customer service-oriented environment responding to and meeting/exceeding the needs of the customer required

Preferred Education/Qualifications and Experience

  • High preference given to experience in residence life, housing, student activities, or orientation
  • Experience working in a higher education environment a plus
  • Experience working with StarRez, Aurora, or other housing modules a plus

Competencies Required to Perform the Job Successfully

  • Communication/Interpersonal Skills
  • Customer Satisfaction
  • Teamwork/Collaboration
  • Initiative
  • Self-Awareness

Knowledge, Skills and Abilities

  • Skill in listening, anticipating and responding to the needs and/or requests of staff and customers. Ability to identify with the customers perspective and maintain a commitment to excellent customer service.
  • Exceptional communication skills, verbal and written, and ability to interact effectively with departmental staff as well as organizational and outside community members. Interact with tact and diplomacy at all times.
  • Experience providing extensive administrative support in a higher education environment to students, residents, staff and faculty.
  • Ability to collaborate and/or serve as liaison or front-line contact between the department and internal/external service providers. Ability to support program coordination, event planning/coordination, outreach activities, etc.
  • High level of flexibility and adaptability under pressure, especially when priorities change.
  • Consummate office-productivity and organization skills.
  • Knowledge of campus life and residency processes.

Supervisory Responsibility

  • This position supervises short-term transition contractors between semesters.

The Washington Center’s Values

Values which guide our mission work in every regard – internally and externally:

  • Equity & Inclusion
  • Learning
  • Connection & Collaboration
  • Integrity
  • Impact

Equipment Used to Perform the Job 

May be representative but not all inclusive of those commonly associated with this position:

  • Cloud-based technologies
  • Standard office equipment including a computer and job-related software and printer

Physical Abilities 

Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job: 

  • Specific vision abilities required for this job include close vision to work on a computer.
  • While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear.
  • The employee may be required to sit for extended periods when traveling by air, train or by road.

Application Instructions

To apply to this position, please do so via our online application form

This job description no way states or implies that these are the only duties performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws. 

The Washington Center is an Equal Opportunity Employer. It is the policy of The Washington Center to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.

The Washington Center stands in solidarity with all marginalized communities. We believe communities are strengthened by the inclusion of and equity for all people. Racism, hate, and violence have no place in our society, and we condemn all such acts. We are committed to becoming an anti-racist and anti-hate organization.

We commit to continuously striving for diversity, equity and inclusion through ongoing education and self-awareness. At The Washington Center, each person brings unique and varied experiences which inform our thoughts, actions, and decision-making processes. Our mission is to create an inclusive, safe environment for our staff and our students, where everyone’s differences are celebrated, every perspective is valued, and everyone feels safe to bring forth their authentic selves.