Salary Range: $67,000.00 To $74,000.00, Annually
The Senior Program Manager, Academic Internship Programs is responsible for overseeing the execution and planning of academic internship programs, ensuring high-quality participant experiences and program operations in the organization’s tailored workforce and career readiness programs. Reporting to the Director of Programs, the Senior Program Manager will lead a team of program managers in implementing internship programs, coordinating logistics, and providing direct support to participants. The Senior Program Manager provides strategic counsel, makes key decisions, and oversees day-to-day program activities, ensuring the steady and continuous adherence of all programs to TWC’s values in a way that enhances participants’ experience, learning, and workforce. The Senior Program Manager will also work closely with internal and external partners to ensure seamless program delivery and continuous improvement.
The Washington Center is a remote/hybrid organization with the majority of employees working on average one day per week in TWC’s Residential and Academic Facility, conveniently located near Union Station and public transportation in the NoMa neighborhood of Washington, DC. Given our organizational mission focus on skills, workforce development and collaboration, there are times where cross-collaboration among teams and departments will require more than one day per week in the office. The individual in this role is expected to reside in the greater Washington, DC metropolitan area.
Essential Functions
Leadership & Team Management
- Manage and support the team of program managers in the successful execution of short-term and semester-long academic internship programs.
- Oversee components of in-person and hybrid program delivery.
- Contribute to the training and professional development of the program management team.
- Oversee creation of deliverables and outgoing communication from Academic Internship Program team.
- Provide mentorship, coaching, and guidance to program managers, allowing team members to fulfill their potential and ensuring alignment with program goals and best practices.
- Ensure accuracy and adherence to program requirements by program team.
- Manage fulfillment of contractual obligations with contracted partners.
- Oversee and actively manage a caseload of students in the semester-long internship program as needed.
Stakeholder Management
- Assist the Director in providing all clients with excellent customer service. Clients may include, but are not limited to federal agencies, travel and housing companies, students and university/college officials.
- Plan and lead periodic check-ins with the program manager team and facilitate team and individual meetings.
- Maintain strong working relationships with external partners, including internship sites, universities, speakers and faculty, ensuring a seamless experience for participants.
- Develop relationships and partnerships with stakeholders to support fellows’ internship experiences, ensuring they are paired with mentors.
- In concert with Director, draft quarterly programmatic qualitative/quantitative reports to share with colleagues and select partners in alignment with program goals and outcomes, and TWC’s strategic plan.
Program Operations Oversight
- Under the Director’s counsel, conduct programs including facilitation of selection process, orientation and professional development workshop series including oversight of travel and logistics.
- Support the Director of Programs in program evaluations, building lessons-learned and collecting feedback to demonstrate program impact.
- Support the development, revise, and maintain training/onboarding resources and guides to build consistency and operational effectiveness within and across the programs team.
- Utilize technological tools to increase efficiency of program execution and provide all program materials and communication to participants.
- Other duties as assigned.
Required Education and Experience
An equivalent combination of education, training, and experience will be considered.
- Master’s degree in related field required
- Experience working with adult students required
- 4+years’ related work experience required in educational or workforce readiness program management
- Proven experience with session design, facilitation and/or training
- 3+ years successful experience leading teams
Preferred Education/Qualifications and Experience
- Experience working with student conduct mediation is preferred
- Experience working with college students highly preferred
Competencies Required to Perform the Job Successfully
- Leads/develops/empowers people, develops relationships, inspires trust
- Effectively executes organizational priorities
- Analytical thinking/problem solving
- Change management
Knowledge, Skills and Abilities
- Ability to manage multiple projects and work collaboratively
- Excellent client relations skills
- Excellent oral and written communication skills
- Proven ability to articulate organizational objectives
- Organized and detail orientated
- Ability to develop systems for tracking information and knowledge
- Easily adaptable
- Independent judgment and initiative
Supervisory Responsibility
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This position will have supervisory responsibilities.
Equipment Used to Perform the Job
May be representative but not all inclusive of those commonly associated with this position:
- Cloud-based technologies
- Standard office equipment including a computer
- Job-related software
Physical Abilities
Commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job:
- Specific vision abilities required for this job include close vision to work on a computer.
- While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms and talk or hear.
Application Instructions
To apply to this position, please do so via our online application form.
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This job description no way states or implies that these are the only duties performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.